Return Policy

Return Policy & Satisfaction Guarantee

We want you to be fully satisfied with your Zentra device and your experience with our products.

That’s why we offer a 60-day satisfaction guarantee, in addition to the standard 14-day return policy.

đź’Ž 60-Day Satisfaction Guarantee

To fully experience the benefits of the device, we recommend using it regularly for up to 60 days.

If after this period you feel that the product has not met your expectations, you may request a refund under the following conditions:

Conditions:

  • The device must have been used regularly for the recommended period.

  • Proof of use may be requested (e.g., short usage description, photos, or app/device logs if applicable).

  • The refund request must be submitted within 60 days of receiving the product.

  • The product must be returned to us in good condition.

👉 Return shipping costs are the responsibility of the customer.

đź’Ž Standard 14-Day Return Policy

If you prefer not to use the device for the full 60 days, you can rely on our standard 14-day right of withdrawal:

  • You may return the product within 14 days of delivery

  • The item must be in good condition

  • Return shipping costs are at the customer’s expense

đź“© How to request a refund

To request a return or refund, simply contact our support team at:

👉 support@zentra-de.com

Please include:

  • Your order number

  • A brief explanation of your experience

  • Proof of use (for 60-day guarantee requests)

Our team will guide you through the return process.

đź’› Final note

We truly believe in the quality of our device and want you to feel confident in your purchase.
Our team is always here to support you on your journey to better wellbeing đź’›